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COSTA D’EN BROSSA 3
07001 PALMA DE MALLORCA - SPAIN
1. RIGHT OF WITHDRAWL
The customer has a period of seven (7) calendar days from the date of delivery to communicate their total or partial withdrawal of the purchase of the product. G Fashion C.B. will not accept returns for withdrawal of purchases after the term of seven (7) calendar days after delivery.
In order to simplify and speed up the return process, the customer will necessarily have to communicate his/her decision to firstname.lastname@example.org, giving reasons for it:
A). It is not my size
(B). It is not the colour I wanted
(C). It is not what I expected
(D). It is faulty
The client must inform G Fashion C.B. as soon as possible regarding faulty products and provide visual evidence of the defect. The quality department of G Fashion C.B. will determine the cause of non-conformance.
The warranty does not include defects caused by negligence, blows, incorrect or negligent handling, incorrect tension, accidents, misuse, rain or wash. Products modified or repaired by the customer or any other person not authorized by the quality department are excluded from the warranty.
(E). I have received the wrong product.
2. PRICE REFUND
In the event of the right of withdrawal, the customer shall be entitled to a refund of the product price, provided that the returned products are in the same conditions as they were delivered, and they have not been used, washed, damaged or lost before arriving at G FASHION C.B. premises and the requirements established in the conditions herein have been met.
G Fashion C.B. will check the suitability of the returned product in its warehouse, reserving the right not to make the refund if it detects that the product purchased and the one returned do not match or if the return of the goods has not been made in accordance to the written conditions.
G Fashion C.B. will pay the refund through the same payment system used by the customer for the purchase of the products, within a period of between 7 and 10 working days from the date of arrival to the warehouse of the returned order.
The effective date of payment of the refund to the designated account or card of the client will depend on the card and the issuing entity. The deadline of the refund may depend on third parties outside the responsibility of G Fashion C.B.
The Adress for shipment return is:
G Fashion C.B.
Costa d’en Brossa 3
07001 Palma de Mallorca